Life in the Fast Lane Playing in Traffic intense stressful challenging >>
Private bravery is often the price of personal victory. >>
Anytime you think that the problem is out there, that thought in itsel >>
If you love your customer to death, you can't go wrong. >>
The 1990s customer expects service to be characterized by fast and eff >>
Worry about being better; bigger will take care of itself. Think one c >>
Your customers will get better when you do.