Motivate them, train them, care about them and make winners out of the >>
Consumers are statistics. Customers are people. >>
To my customer: I may not have the answer, but I'll find it. I may not >>
When handling a customers complaint, remember: If you can't fix it, do >>
Motivate them, train them, care about them and make winners out of them...we know that if we treat our employees correctly, they'll treat the customers right. And if customers are treated right, they'll come back.