HELP = H(umor), E-go, edging God out, L-istening, P-urpose
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Feedback is the breakfast of champions.
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People who produce good results feel good about themselves.
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For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there.
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I never use notes, they interfere with me.
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The first principle of ethical power is Purpose. By purpose, I don't mean your objective or intention-something toward which you are always striving. Purpose is something bigger. It is the picture you have of yourself-the kind of person you want to be or the kind of life you want to lead.
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