Five daily newspapers arrive in my California driveway. The New York times and the Wall Street Journal are supplemented by three local papers. As for magazines, I read, or at least skim, Business Week, Forbes, The Economist, INC; Industry Week, Fortune. Other subscriptions include Sales and Marketing Management, Modern Health Care, Progressive Grocer, High Tech Business, and Slaon Management Review from MIT. I religiously read Business Tokyo, Asia Week, and Far Eastern Economic Review. I glance at Newsweek and Time ... but I devour the New Republic, Policy Review, Foreign Affairs, The Washington Monthly, and Public Interest. How about books? A dozen or more each month.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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Communication is everyone's panacea for everything.
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If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.
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We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
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Excellent firms don't believe in excellence -- only in constant improvement and constant change.
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Give a lot, expect a lot, and if you don't get it, prune.
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Celebrate what you want to see more of.
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Management is about arranging and telling. Leadership is about nurturing and enhancing.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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The best leaders... almost without exception and at every level, are master users of stories and symbols.
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Good managers have a bias for action.
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If a window of opportunity appears, don't pull down the shade.
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The simple act of playing positive attention to people has a great deal to do with productivity.
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Train everyone lavishly, you can't overspend on training.
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